Flooring must be installed following Gaylord Hardwood Flooring Installation recommendations. Flooring should be inspected before installation. If any defects are discovered during installation, do not continue. Notify Gaylord Hardwood Flooring of the defects right away.

Should there be any doubts about a piece of flooring as to manufacture, factory finish, or grade, do not install the piece. Hardwood floors are manufactured in accordance with accepted industry standards, which permit a defect tolerance that should not exceed 5%. Such defects may be a manufacturing or natural type. If this exceeds 5%, Gaylord Hardwood Flooring will supply the boards required.

• Indentations, scratches or surface damages caused by lack of proper maintenance, misuse, negligence or accidents.
• Finish damage caused by tape on flooring surface
• Failure to use Aquabar underlayment
• Spiked heeled shoes, water, fire, wet mopping, pebbles, sand and other abrasives.
• Insufficient prevention/protection in kitchen working stations, under furniture and/or extreme environmental conditions.
• Hardwood Flooring installed in a Bathroom/Restroom.
• Insects, pets, natural wood fiber surface discolouration.
• Poor workmanship by installer.Improper board placementFailure to start flooring with a straight lineNot allowing for an adequate amount of expansion spaceGetting urethane based adhesives on the finished flooring
• Failure to follow all the manufacture’s written installation and/or maintenance instructions, misuse or improper alterations of original manufactured products.
• Lack of Humidity control – Allowing interior humidity to be outside of the 30-50% range
• Attempt to repair, replace or refinish prior to an inspection by Gaylord Hardwood Flooring
• Damage caused by storage in an area with humidity above 50% or below 30%
• Squeaks are not covered by this warranty
• Use of improper subfloorMinimum 5/8” CDX Plywood or 23/32” OSBMaximum 4% moisture content difference between subfloor and hardwood flooring for 2-1/4” boards and 2% for wider boards.

Hardwood is a natural product and will change colour when exposed to light. Colour variations are a natural occurrence in flooring due to age, species, and exposure to UV light. For example, use of area rugs on top of Hardwood Flooring may cause uneven color variations. As such , colour variations are not covered under this warranty.

Hardwood flooring is produced from natural products; therefore all wood floors will expand and contract from humidity level changes. This expanding and contracting is not covered under this warranty. Humidity below 30% will cause spaces, humidity above 50% can cause cupping, cracking, and buckling of the hardwood floor.

We guarantee to the original purchaser that the product finish will not wear through the wood for a full 40 years from the date of purchase, when used under normal residential traffic conditions.

We guarantee the product finish against manufacturing defects and flaws in the applications of wood stains and polyurethane titanium oxide finish. Small checks and splits are a natural characteristic of wood and are not covered under warranty.