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A Testimonial from an Incredible Client of ours in Pennsylvania

“It is always a joy to find trade partners that think and care as much as we do.

The staff members at Gaylord Hardwood Flooring are a pleasure to work with. They are friendly, knowledgeable and trustworthy. It was remarkable to see the owner, Lewis, accompany the first delivery to make sure everything went well. We also received a follow up email the day after delivery to ensure our satisfaction with the product. All of our questions were answered promptly and thoroughly. We couldn’t be happier with the quality and appearance of the flooring!

Our flooring installer, who has over 25 years’ experience, was impressed with the milling and finish of the Gaylord White Oak 8” Wide Plank Hardwood that he recently installed in one of our custom homes. He stated to us, “It was one of the best hardwood floors I’ve ever installed!”

- Susy

Clemleddy Construction 

Hawley, Pennsylvania 

 

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The Ydenberg's Review from Grand Rapids Michigan

"My wife Shelly and I purchased the Circa 1850 Maple Flooring from Gaylord in 2009 for installation into our newly remodelled home. We can't say enough about the results! Virtually every person who has visited us compliments on our floor and how beautiful it looks. It is virtually always the first thing they notice. It accents the furnishings and wall colours effortlessly; we truly love the product and the final look! We'd strongly recommend the floor to anybody considering it in their own home. Thank-you for your top notch service as well!" 

- Marc & Shelly Ydenberg

Grand Rapids, Michigan

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The Marton's Testimonial for Gaylord Hardwood Flooring

"Just a brief note to let you know how happy we are with our new maple floor. We are so impressed with the quality of the product. Many of the pieces have the most beautiful patterns. The dog finish and the colour finally chosen look perfect in our home. The wooden vents provide the finishing touch. We always knew we would purchase from Gaylord's. No other product we saw seemed to come close to the instant approval we had when looking at your flooring. The staff/customer relations at the store is also a model you should be very proud of. It takes the commitment of the whole staff to create this atmosphere. Congratulations on your old time values and customs. We will continue to recommend your product to friends and acquaintances. When you have a wonderful product it is important to make sure installation is the same quality. In our case, with Chad and Nick, we couldn't have expected more. There were a few difficult areas where Chad's skill, patience and genius prevailed. Both young men showed professional behaviour and cheerful attitude as they worked. It was a pleasure having them in our home. Thank you."

- Rick & Theresa Marton

Inverary, Ontario

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Paul M. Hunter Review of Gaylord Hardwood Flooring

"Just a note: After visiting your internet site my wife Brenda and I visited your store last Friday night and where very impressed. Right from the greeting at the front door to the hand off to your sales associate was very professional and inviting. Your displays are could not be more helpful in assisting someone choosing their flooring/finish. Your staff comes across as professional, caring people (no pressure) who have a lot of pride in what they sell. I truly could not think how you could improve upon impressing any visitor to your establishment. You should be very proud at what you have created and the commitment of your staff. Should we proceed with the small project we are considering I cannot think of any reason I would not use your company."

- Paul M. Hunter

Roslin, Ontario

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Farnsworth Construction Ltd Review of Gaylord Hardwood Flooring

"We love Gaylord Hardwood Flooring! The selection and quality of flooring is second to none. The staff is fantastic and the service at every level is good. When we send our Farnsworth clients to Gaylords, we are confident theyll receive great service and a high quality product. This is very important to us as it contributes to an enjoyable building experience for our clients and a high quality home." 

Nicole Bosiak 

Farnsworth Construction 

Farnsworth construction

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Video Testimonial for Wide Plank Slate Hardwood Flooring

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Custom Color Hardwood Flooring

Custom Color Hardwood Flooring by Gaylord Flooring


"My recent experience with Gaylord flooring was outstanding. My wife and I were trying to match hardwood with our existing flooring. Gregg and his team were easy to work with through this process and partnered with my wife and I to ensure that we were happy with the result. In the end, the new floors that were installed were an exact match to the existing wood, despite the unique coloration and grain.

I am impressed with Gaylord's professional approach to customer service. From the initial meeting at the showroom to the visits from the installer to ensure we were satisfied, we felt confident that we were investing in a quality product.

For these reasons, I have recommended and will continue to recommend Gaylord flooring to my family and friends."

- Casey N 

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Richard Shaddick Testimonial for Gaylord Hardwood Flooring

"Firstly, I should like to thank you and the staff for helping us in the selection and purchase of your flooring product for our project of replacing bedroom floors. The Valley Heritage Ash was an outstanding product with which to work. The milling of the wood, the finish and varieties of length of the flooring were all excellent. I am not a professional floor installer (this was my first project); however, after installing three bedrooms and closets, the trimmings would fit in a five-gallon pail. This is a testament to the quality and length of the hardwood strips. Both my wife and I are delighted with the finished product and we will recommend your company to any of our friends and acquaintances who are looking for hardwood flooring." 

- Richard Shaddick

Ottawa, Ontario

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Barr Homes Review of Gaylord Hardwood Flooring

"I would like to take this opportunity to thank Greg Gaylord from Gaylord Forest Products Ltd. for their great product, service & outstanding display they installed in our showroom. In the first 4 years I was at Barr Homes, I cannot remember selling even 1000 sq feet of hardwood. Since Barr Homes has partnered with Gaylord we have sold well over 5000 sq feet just in the past year. Their product is excellent quality & their service is unsurpassed. From the care taken during the install to their after sales service & their policy of educating the consumer with outstanding information and warranty. This gives my clients a feeling of confidence in their purchase and helps to increase Barr Homes' good name. I can sincerely state that Barr Homes looks forward to years of working together building fine quality homes with fine quality people such as Greg Gaylord and the company he represents. Please feel free to contact me if you have any questions or comments." 

- Ted Rowell

Barr Homes

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The Moore's Testimonial of Gaylord Flooring

"One last note, I just want to let you know that the floor looks absolutely fantastic!! Without exageration, we looked at a hundred different samples all around our area and couldn't find a stain that looked good with our log walls. The stain choices in the engineered lineare not as extensive as in solid woods. Your company's ability to custom stain was a great find for us. It took several iterations to come up with the right colour stain but we certainly appreciate the efforts my your staff to get it right, especially Maggie. She was a pleasure to work with and I would like to thank her very much. In constructing our cabin, we have worked with many suppliers, I can truthfully say, none have been as easy to work with as Gaylord's."

- Ralph & Susan Moore

Oshawa, Ontario

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The Cruickshank's Review of Gaylord Flooring

"Fabulous product....unbelievable look.....incredible customer service experience! We have been looking for 5 years for a product that would work with our radient heat. Everyone said we had to use engineered flooring. Over the 5 years we settled on many different products, but never moved forward with making a choice. In November of 2011 we finally made a choice of the engineered flooring we have been looking at, and then a friend suggested that we make a trip to Gaylords. We are so glad he did. We made the trip - the whole experience with the staff at Gaylords was second to none!! The knowledge, the caring, the patience, the accomodations, etc., etc., etc. Our solid wood floors look amazing. They are a custom colour and although they have only been in for just over 2 weeks, we have had many compliments. What is so impressive: the product, the colour options, the knowledgeable and accomodating staff....we are very impressed. We would not change anything. The floors look amazing. Anyone reading this testimonial who is in the market for new floors MUST make a trip to Gaylords."

- Grant and Sheri Cruickshank 

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Gaylord Hardwood Flooring Review by Luxart Homes

"At Luxart Homes, we provide the only highest quality product and service to our clients. As such, we search tirelessly for the highest quality suppliers, with the best service. Gaylord beats all other suppliers, in terms of quality (finish, length) and service, hands down. I am happy to have them as our hardwood supplier, and would happily recommend them to anyone who asks." 

- Amanda Wagorn

 

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Jennifer Ross Holton Testinomial for Gaylord Flooring

"We love the floor! I'm amazed how durable it is. We have not noticed a single scratch anywhere in spite of my dog running crazily across it, and my 3-year-old throwing temper tantrums and any object he can throw against it! I'll have to stop in sometime to purchase a stain pen and some cleaning products. We've only been sweeping it at this point but we will need to clean it in high traffic areas. Thanks!" 

Jennifer Ross Holton

Clinton, Ontario

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The Cleevely's Review of Gaylord Hardwood Flooring

"Hi Greg. Just wanted to let you know that we had the hardwood installed last weekend, and it absolutely looks great! The floor is terrific, and it is impossible to tell the difference between the new floor and the existing floor which are right beside each other (dining room and kitchen). It is amazing! We will send some pictures to you. Also our contractor, David Black, a carpenter from Almonte, who had given us your name to start with, and who has done all the work in our house over the years, including installing the original floor, remarked on how good the quality was of the 5-inch oak you sent. He said it was easy to install and there was no wastage." 

- Bill & Sheilagh Cleevely

Stittsville, Ontario 

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Erin & Andy Testimonial of Gaylord Flooring

"I am totally awed by this wood. It is amazing. I love the richness. I could go on and on. Instead I will forward you this email so that you will know how I feel right now! Look for Let's Twist Again. Dave was awesome, he unloaded all this wood by himself! He deserves a bonus! I lift heavy stock all day and he never stopped until he was done. Then I almost had to twist his arm to have a drink of water. I have his number and when the floors are done, I'll call him so that he can come and see for himself. I will send you pictures of the finished project. Again, thanks for everything you have done, and all the staff at Gaylord's. You are all amazing." 

Erin & Andy

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The Gibbs Testimonial of Gaylord Hardwood Flooring

"Thank you so much for all of your help in coaching us along with the installation of our new Valley Legacy floor. Your whole team was an absolute delight to work with. From the moment we entered your premises and helped ourselves to a delicious butter tart, and were given a very warm and helpful welcome by Amber, until my last trip to Tweed to pick up some filler and stain and to square up our account with Rosemary, our total Gaylord experience was A-1. And we have not been shy about sharing our impressions with friends and neighbours. Thank you! We'll be back for some more Jatoba to tackle our family room next. On my last visit Curt encouraged me again to send in some photos of our finished product so I am attaching the shots I took when we were 98% completed the trim had not started and a few doorways were still in need of a little work Greg helped us over a hurdle or two there too." 

- Brian & Pearl Gibb

Corbyville, Ontario 

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Diane Purcell Testimonial of Gaylord Hardwood Flooring

"The floors are complete and they look absolutely amazing. Chad and Brad were wonderful, hard workers who knew exactly what they were doing. Thank you again for all of your help and for your excellent service. I have certainly spread the word at work and to my friends about your great company. No dents yet that I can see, and the furniture is all moved back in! I only wish I could have done the whole house!! Thank you and to everyone there at Gaylord's, have a great holiday season!"

 

- Diane Purcell

Kingston, Ontario 

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Jeff Gauthier Review of Gaylord Hardwood Flooring

"As indicated in my letter, we are very happy with the installation. Geoff and his crew (Brad and Josh) did an excellent job. Those guys are true professionals! They checked with me periodically to make sure we were happy with how things were going. They cleaned up after themselves (what a novelty for tradespeople!) They did a beautiful job on the transition pieces between dining room and the kitchen and with the basement hatch. And they treated the flooring as if it was their own. I'd recommend them without hesitation to any of your new or existing customers. Please make sure your managers/owners are aware of their work. Finally, since the inevitable has already happened (i.e. chip in the floor), we were wondering if there is a touch up kit for splinters or chips n the floor? It would be nice to have something in the exact colour of the distressed virginia hickory stain. I'd be happy to order it over the phone if there is." 

- Jeff Gauthier

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The Steeles Testimonial

"Marie and I are very pleased with the finished product. Chad has to come back tomorrow to install a little more quarter round and to plane down the bottom of a door which rubs the floor, but that's pretty simple. We sent Rosemary an e-mail asking for the balance owing, so we'll hear from her shortly. Our experience has been great and we thank everyone at Gaylord again for their great customer service. We'll have no problem recommending you to our friends, should they need flooring. Best wishes to everyone for a safe and happy holiday." 

- Tony & Marie Steele

Bowmanville, Ontario 

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The Millers Review Gaylord Hardwood Flooring

"To begin with I don't believe that we have ever met. Lesa Marie and I just want to thank you and your company for all that you have done for us. I had never heard about your company until a perfect stranger in Belleville mentioned Gaylord Flooring to me. He had suggested I go to Tweed to check out the awesome showroom. I had never even been to Tweed before. I was so glad that I made the drive from Kingston. From the minute I entered your showroom until I left, I was overwhelmed by the quality products and more importantly, the customer service I was provided. All of your staff were so pleasant and helpful, more than willing to answer any and all questions I had. Believe you me I had a lot of questions. I was so amazed that I had to bring my wife and make numerous trips to your little village of Tweed. I cannot express how grateful we are for the help Joan provided and the time she spent with my order. Her many suggestions and attention to detail resulted in what truly is an amazing dream home for Lesa and me to share with family and friends. We have received so many compliments on the flooring and how wonderful it looks in our new house. We really appreciated Greg coming in afterwards and the service he provided. What really sold us on Gaylord was that it is a family-run business ran by people who really care about their customers and the product that is provided. All of your staff were truly amazing and Lesa Marie and I are so very thankful to discover such a jewel as Gaylord Flooring. Needless to say your flooring company is the only one we will ever recommend to family and friends."

- Paul & Lesa Marie Miller

Kingston, Ontario

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